Gorgias Helpdesk 0.36.0

The Gorgias mobile application provides a comprehensive help desk experience that is accessible both in the office and on-the-go. With this application, users can conveniently view and respond to various customer interactions such as email, live chat, phone calls, as well as messages from social media platforms like Facebook and Instagram all in one unified mobile platform. This streamlines the support ticket process, ultimately saving valuable time and resources.

Key features of the Gorgias mobile app include:

• Efficiently manage conversations from multiple channels (email, live chat, phone, and social) within a single helpdesk interface.
• Access a complete customer live chat and message history across different channels through a unified view.
• Offer support for multiple stores simultaneously.

Through the Gorgias mobile app, customer support time can be effectively minimized by:

• Providing instant responses with live chat functionality.
• Having access to customer support details and orders directly next to the support tickets.
• Responding quickly using pre-made templates.
• Utilizing Macros (variables such as order status, shipping date, etc.) to automatically fill in answers.

Gorgias is a highly regarded help desk solution for Ecommerce stores that enables efficient management of customer support activities in one centralized location. Leading Shopify and Magento stores rely on Gorgias to enhance their customer service operations by reducing ticket first response time and improving overall team efficiency.